To whom it may concern;
Consumer laws are in place to protect people from defective products,
negligent services, and improper advertising claims; but, apparently,
nobody seems to think these laws apply to computer software!
In October, Microsoft announced their corporate support policy and
stated they would support a product for five years after its release; but,
they then specifically excluded Windows 98 and claim to have discontinued
all support for it.
I have some real problems with this that I believe are genuine
- Windows 98SE was released on 4/23/1999 and we are way shy of the
five years publicly proclaimed.
- Windows 98SE is still for sale at every office supply and computer
chain in the US. Shouldn't Microsoft have to support products they
are still shipping or, at least be required to put a disclaimer on the
- Windows 95, 98, 98SE, NT, and all of the other Microsoft
products have problems that were discoverred shortly after their release
that are still valid unresolved warranty issues. Some have
been fixed, but consumers still lose thousands of man-hours
each day because of bugs and problems that have never been
- Microsoft has NEVER notified its registered users of defects, the
possible consequences, or available fixes to any problem.
Apparently, consumers are expected to know about these problems and to
ask MIcrosoft if there are any fixes!
- Microsoft has released products that break their own products and,
sometimes, have hidden their knowledge of the defect for their own gain
or protection. As a specific example,
Internet Explorer 6, which ships with AOL8 and MSN8, installs a core
file designed only for Windows XP. After installation, the entire
Windows shell is unstable, causing all kinds of havoc for the
consumer. Microsoft has known about this problem for over a year
now; but, does not even acknowledge it or include it in any of their
support databases. Is this an attempt to force people to upgrade
their systems and to generate yet more money?
There are many more defects that I am aware of, some of which have cost
consumers all of their information.
My real, question; though, is why has nobody pursued the computer
software industry, one of the most profitable businesses today, in exactly
the same way that we so vigorously pursue Ford, GM, or GE?
Isn't it about time that we ask for at least some reasonable effort on
their part to produce and support products that work, or will we continue
to let them have consumers pay for what are truly defective products?
Please feel free to contact me should you desire any more information
Davis M McCarn
184 Eaglecrest Drive
Matthews, NC 28104
(704) 609-1970 cell