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To whom it may concern;
 
Consumer laws are in place to protect people from defective products, negligent services, and improper advertising claims; but, apparently, nobody seems to think these laws apply to computer software!
 
In October, Microsoft announced their corporate support policy and stated they would support a product for five years after its release; but, they then specifically excluded Windows 98 and claim to have discontinued all support for it.
 
I have some real problems with this that I believe are genuine consumer issues:
 
  1. Windows 98SE was released on 4/23/1999 and we are way shy of the five years publicly proclaimed.
  2. Windows 98SE is still for sale at every office supply and computer chain in the US.  Shouldn't Microsoft have to support products they are still shipping or, at least be required to put a disclaimer on the package?
  3. Windows 95, 98, 98SE, NT, and all of the other Microsoft products have problems that were discoverred shortly after their release that are still valid unresolved warranty issues.  Some have been fixed, but consumers still lose thousands of man-hours each day because of bugs and problems that have never been addressed.
  4. Microsoft has NEVER notified its registered users of defects, the possible consequences, or available fixes to any problem.  Apparently, consumers are expected to know about these problems and to ask MIcrosoft if there are any fixes!
  5. Microsoft has released products that break their own products and, sometimes, have hidden their knowledge of the defect for their own gain or protection.   As a specific example, Internet Explorer 6, which ships with AOL8 and MSN8, installs a core file designed only for Windows XP.  After installation, the entire Windows shell is unstable, causing all kinds of havoc for the consumer.  Microsoft has known about this problem for over a year now; but, does not even acknowledge it or include it in any of their support databases.  Is this an attempt to force people to upgrade their systems and to generate yet more money?

There are many more defects that I am aware of, some of which have cost consumers all of their information.

My real, question; though, is why has nobody pursued the computer software industry, one of the most profitable businesses today, in exactly the same way that we so vigorously pursue Ford, GM, or GE?

Isn't it about time that we ask for at least some reasonable effort on their part to produce and support products that work, or will we continue to let them have consumers pay for what are truly defective products?

Please feel free to contact me should you desire any more information or assistance.

Sincerely,

Davis M McCarn
184 Eaglecrest Drive
Matthews, NC 28104
(704) 882-7551 or
(704) 609-1970 cell
Email: davism@computer-help.net
Website: http://www.computer-help.net